This is the last of our 7-part series on the topic of accountability, based on book “Crucial Accountability”, 2013 (authors Kerry Patterson, Joseph Grenny, David Maxfield, Ron McMillan, Al Switzler)
When accountability conversations
don’t work
If accountability efforts continue to fail despite best
efforts, let the recipient know that the cost of inaction could be disciplinary
or if you they don’t report to you, that you will escalate the issue. In
approaching the recipient use a gentle tone and:
- Explain the next step and when it will happen
- Follow the entire process through
- Agree who will be doing what and do it
