This is the first of a 7-part series on the topic of
accountability, based on book “Crucial Accountability”, 2013 (authors Kerry Patterson,
Joseph Grenny, David Maxfield, Ron McMillan, Al Switzler)
“One of the problems
is I internalize everything. I can’t express anger; I grow a tumor instead.” - Woody Allen
It is simple to hang a framed value list on an office wall
that includes “Accountability”; however, are employees holding each other
accountable when visible behaviours state otherwise? It’s not an easy thing to
do.
